Return & Refund Policy – simostore

1. Returns

• Returns are accepted only for eligible items.

• Items must be unused, unopened, and in original packaging.

• Certain products (including beauty items, snacks, and personal-use goods) may be non-returnable for hygiene and safety reasons.

2. Return Requests

Return requests must be made within 7 days of receiving your order.

3. Refunds

• Approved refunds will be processed to the original payment method.

• Shipping costs are non-refundable unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for assistance.